Project Title: Real-Time Job Booking & Plumber Dispatch System
Client: AquaFlow Emergency Plumbing
Project Link: https://www.jobber.com/ (as an industry example)

Project Overview

AquaFlow needed a modern system to manage their fleet of plumbers. The goal was a web application where customers could book a service online, and the job would instantly appear on a dashboard for the dispatcher, who could then assign it to the nearest available plumber in real-time.

The Challenge

The main technical challenge was creating a real-time, map-based interface and ensuring instant communication between the customer, the dispatcher, and the plumbers’ mobile devices.

Our Solution

We built a comprehensive dispatch system using MERN and real-time technologies.

• Frontend: We built two React interfaces: a simple booking form for customers, and a complex dashboard for the dispatcher with a live map and job list.

• Backend: The Node.js server uses WebSockets to handle all real-time events. When a new job is booked, it’s instantly pushed to the dispatcher’s dashboard. When a job is assigned, a notification is pushed to the plumber.

• Database: MongoDB stores data for customers, jobs (including status: pending, assigned, complete), and plumbers.

The Result

The system reduced dispatch time by 90% and improved job allocation efficiency significantly. Customer satisfaction increased due to faster response times and automated status updates.

Technologies Used: MERN Stack, WebSockets, Google Maps API, JWT, Twilio (for SMS notifications)